Customers can find out how to track Amazon packages on the Amazon Customer Service page. Amazon even allows customers to track some packages through each stop of the delivery truck, so they can see exactly where their package is and when it will be delivered. Ideally, shoppers will want to sign up for notifications to track Amazon packages as they make their way to their destination so the resident knows when to expect them. Contact the delivery carrier and inquire about the package location. With a comprehensive whole-house solution, you can be prepared for the unexpected. Need a home security system? SimpliSafe can help. Sometimes it’s faster to do this and have a neighbor reply, “Yes, this is my step! Swing by and pick it up!” than it is to go through the official route. If the resident is a member of a local social media neighborhood group, they may consider posting the delivery confirmation photo, if there was one, asking if anyone nearby has received a package, or if they recognize the doorstep in the photo. While not ideal, it happens from time to time due to human error. The package also may have been delivered to the wrong home. Whether it’s a thief or a helpful neighbor securing the package, they may be visible on the doorbell camera from next door or across the street. Residents can also ask their neighbors if they have security cameras or doorbell cameras that may have recorded the package being delivered and being removed (as well as the resident’s own security cameras, if they have one). If they didn’t pick it up, they may have noticed another neighbor bringing it in-or they may be able to report seeing someone else taking the package. Some residents may have already made an arrangement with a specific neighbor to keep an eye on each other’s package deliveries as a way to prevent package theft, but if not, knocking on the doors of friendly neighbors to ask if they brought in a package is a good first step. It’s possible that a well-meaning neighbor saw the package, feared it would be stolen, and brought it inside their own home with the intention of returning it when the resident arrived home. Ask your neighbors if they held on to it for you or if they saw someone pick it up.īefore panicking, it’s a good idea for the resident to check with the people who live nearby. Vivint’s professionally installed systems don’t just alert you to threats-they help both prevent and deter them. Protect your home, family, and property with a top-notch security system. You can prevent package theft on your property. But there are a few important steps to take to make sure the package is really missing, and if it is, a few different approaches to ensure a refund or replacement of your lost Amazon package. One of the difficulties in the age of having everything delivered is that there’s no obvious course of action-it’s not like when you buy something at a store and have a customer service desk you can visit to complain in person. It’s important to figure out how to track a package on Amazon so you can check the delivery status to find more information than your delivery notification gave you. But in others, someone (such as a “porch pirate”) may have decided to help themselves to your property. In some cases, the package may have simply been picked up by a neighbor hoping to help you out. What can I do?Ī: Few things are more infuriating than anxiously awaiting a package delivery, only to arrive home and not find it on your doorstep, leaving you wondering, “Where is my Amazon package?” Whether it’s a monthly delivery of regularly used grocery items, a fantastic bargain that allowed you to buy something you normally couldn’t afford, or a gift for a loved one, a missing package can cause a mixture of anger and anxiety. Photo: Q: I got a notification that my Amazon package had been delivered, but when I got home it wasn’t on my step.
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